September 23, 2026 — Client Work
More than 100 unanswered Google reviews, five locations, one week
A multi-location owner had months of Google reviews nobody had replied to. I cleared the backlog in Thai and English, one location at a time.
What I built
Reply drafts for every unanswered review across five locations, written to match each customer's language and named for the dish or service they mentioned. I pasted them in location by location and logged which reviews mentioned slow service or missing items, so the owner gets a list of real problems, not just a tally.
Why
An unanswered review is read by the next customer as a shrug. Replies also tell Google what the business does, because they are public text that names the service. A short, specific reply beats a long polite one every time.
What changed
The backlog is cleared. From here the goal is a reply within two days of every new review. I'll report the review numbers from the first full month here, without rounding them up.